David, That is strange....
I tried that path, (as was suggested by Tech support) on an issue recently. I tried to escalate the issue on "2/27/2007" to my sales rep. (after a month of back and forth on the issue and getting nowhere fast.) I received no response. So I re-emailed my sales rep again on 3/5/2007 and finally got a "I will get answers immediately" email in just over two hours from my second cry for help to my sales rep. Then I have heard nothing after that. "Immediately" appears to mean (at least) "more than a business week". And I am still waiting..... -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/14/07, Shellman, David <[EMAIL PROTECTED]> wrote:
** Scott, In the past I've escalated through our Sales Rep and they can put me in contact with the necessary people to get past any issues we were having. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Glass Sent: Wednesday, March 14, 2007 11:08 AM To: [email protected] Subject: Who's in charge of support at BMC? ** Does anyone know the email address of the person in charge of support over at BMC? Thanks, Scott
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