I asked a similiar question a while back. We were using the arshowsvr utility to make sure that the system was not frozen. When we went to specfying the port that utility stopped working. Since we have the ARSperl module Doug (yes that Doug) suggested we write a little perl program that attempts to log in with an invalid user and password. You can then check the Remedy error to tell if the system is responding. Fred
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Wednesday, March 14, 2007 8:23 PM To: [email protected] Subject: Re: Monitoring Remedy Servers and Services ** Trying to be proactive?!? That's crazy talk. All kidding aside, you got some great responses already. Monitoring tools can check the health of the server(ie cpu utilization, memory usage, swap space, ect), an automated script that checks the URL lets you know you that you have a running midtier. Checking for arserverd, armonitor, forkd, is good, but only lets you know if they're still running. Joe's advise about checking the arerror.log is great because all sorts of errors are tracked there and can be a clue to more subtle problems. Checking the arerror.log for a error that is generating say every 3 minutes can tip you off to some instability in your system. So while not necessarily fatal, can seriously degrade performance. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Wednesday, March 14, 2007 3:55 PM To: [email protected] <mailto:[email protected]> Subject: Re: Monitoring Remedy Servers and Services That is true, but I was looking for things that could be monitored, that may go down without users immediately noticing. Just trying to be a little more proactive. Jarl Grøneng wrote: > We monitors mid-tier, just a simple login. If you can log into > mid-tier; mid-tier, web server, ar server and db are running. > > - > Jarl > > On 3/14/07, Kyle Whitley <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > wrote: >> Just wondering what everyone monitors for Remedy servers and services to >> determine if everything is up and running correctly. Also what services >> are you looking at to determine up time, such as arserverd. I think we >> should monitor the ARS, Midtier, and Email Engine, how does that >> translate into processes? >> >> Solaris >> Oracle >> ARS 6.3 and 7.x >> ITSM 6 >> >> -- >> Kyle Whitley >> IT System Support Professional >> Office of Information and Instructional Technology (OIIT) >> Board of Regents of the University System of Georgia _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
