Here is a drawing showing how all are linked togheter... http://www.bmc.com/arsystem/dev_community/images/T&T_2005/T&T%20September%2005/Primer_Large.jpg
-- Jarl On 3/19/07, Nall, Roger <[EMAIL PROTECTED]> wrote:
** Joe, Thanks for the information. I was really just frying to confirm that this could not be done unless the Mid-Tier was installed. Which leads me to another question? Does it just have to be installed or do I really need to use it? Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza Sent: Friday, March 16, 2007 3:24 PM To: [email protected] Subject: Re: Web Service Newbie Roger, Not sure I understood you completely.. Are you saying they want you to attempt to create a web service using Remedy's Admin Tool but without setting up the Mid-Tier? If so that is not supported and not possible using Remedy's Admin tool to create a that web service.. When you create a web service through Remedy's Admin tool, the URL it generates expects you to insert the mid-tier's context path within it. Here is what a typical web service url looks like when created from the Admin tool: http://<Mid-Tier-Server>:<Port-Number>/mid-tier/WSDL/public/<AR-Server-Name/<Web-Service-Name> So as you would notice the request is communicated to the AR Server via the Mid-Tier. You could I'm sure write a web service independent of the mid-tier without using the AR Systems Admin tool, but in order to do that you would need to write your own web plugin to the ARS. And I wonder how much of that would be supported by Remedy support should you run into a problem.. Hope this helps... Joe ----- Original Message ---- From: "Nall, Roger" <[EMAIL PROTECTED]> To: [email protected] Sent: Friday, March 16, 2007 8:55:26 AM Subject: Web Service Newbie ** Okay everyone please take it easy on me with this one. Here is my configuration: ARS 6.03 patch 16 WINDOWS 2003 SQL 2K No mid-tier We are creating a .NET help desk ticket application for our Engineering group. Currently they use Remedy but due to some personal issues the decision was made to move the Remedy application to a move advanced platform. Please do not ask any questions as to why this decision was made. My mother always told me if you can't say something nice about someone don't say anything at all. That being said we need to integrate Remedy with this new .NET system. I need to be able to create tickets in the new system and they need to be able to update my tickets as well as create tickets in Remedy. They have developed a Web Service for me to use to create tickets in the new system. As I understand it this will allow me to pass data to the new system and receive their ticket number back. We were originally going to user the .NET API to allow them to update/create tickets in my system. It was suggested to me that maybe we could use a Web Service created on the Remedy side instead of the API. I have been looking at the documentation for creating a Web Service and that has led me to this posting. My first question is how is this possible without using the Mid-Tier? As I stated, this is new to me and I am not sure I fully understand it. Any help would be greatly appreciated. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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