There are a few ways to do, but there is a hidden field that has the
mailbox ID (GUID). Doug

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E Jr. CTR USAF
AFRL/SNOD
Sent: Wednesday, March 21, 2007 2:47 PM
To: [email protected]
Subject: AR System Email Messages
Importance: High

 

I have a need to set up an escalation, etc that runs against AR System
Email Messages. 

When it finds new messages in this form (as placed there by the remedy
email engine), I would like to run a set fields to push the data to a
new form.  My problem is that I want to look at Mailbox Name to secure
messages that come in from a specific remedy mailbox setup.  I get an
error that I can't since the mailbox name field is display only.  Ah ha!
So I'll instead use the to field, and grab only messages that were sent
to the inbox in question.  Now I get "Failure during SQL operation to
the database" - evidently there is a further issue.  "The data types
text and varchar are incompatible in the equal to operator. (SQL Server
402)"

My question is, once I have the email in remedy, procedurally, what is a
good way to find it and process it?  Someone has to have done this -
please help me.

 

Thanks!

---
Michael Cupp, Jr., Contractor, RCF
Oracle Database Administrator
AFRL EBS Helpdesk Team Lead
AFRL/SNOD Enterprise Operations Center
Wright-Patterson AFB, Ohio
DSN 785-3827 

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