Thank your for your reply David. However your reply raises more questions. In page 7 of the presentation "Understanding Full Text Search in BMC Remedy AR System v7", done by Bob Poulos from BMC during BUW 2006, it is clearly stated this, which contradicts your statement: Hummingbird SearchServer is installed as a separate product using the vendor's installation. -No search engine product files are included in the AR System installation. -A global key is provided to install the search engine; however the Full Text Search product must still be licensed to activate the functionality.
From: Easter, David Sent: Wed 03/21/07 2:35 PM To: [email protected] Subject: Re: Hummingbird SearchServer download - where? ** Hi Guillaume, The Hummingbird SearchServer 5.4 used with FTS for AR System 7.0.01 comes with AR System. Therefore, when you download AR System from the BMC website, you get the Hummingbird SearchServer. You would not go to the Hummingbird web site. Licensing of FTS is purchased separately from AR System itself, but the code comes with every AR System. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault Sent: Wednesday, March 21, 2007 12:17 PM To: [email protected] Subject: Hummingbird SearchServer download - where? ** Hello List, Where do I download the Hummingbird SearchServer 5.4 installer that would be used for a Remedy FTS? from the BMC website or from the hummingbird web site? Thanks, Guillaume __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
