Thanks..

I might give Patch 002 a whirl too then..

Joe

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Wednesday, April 11, 2007 2:36 PM
To: [email protected]
Subject: Re: ARS 7.0.01 Patch 002

Everything you listed minus AM and plus RKM on both, plus SLM Collector and
the EIE/SQL Server Plugin on one so far.  These are our 7.x dev and pre-prod
environments that we keep rebuilding and configuring, hoping to get it right
someday.  The only Patch 002 upgrades that have had mixed results are for
mid-tier - one dumped its Crystal Reports config completely until I
installed it a second time (saw this with Patch 001 as well), and one
refuses to start Tomcat now but there are other factors that may be involved
(Windows Server 2003 R2 x64, plus Sp2 for same, plus latest Windows
updates - maybe too many changes at once).

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 10:12 AM
To: [email protected]
Subject: Re: ARS 7.0.01 Patch 002

Chris,

By any chance do you have any other OTB applications running on the server
on which you installed this available patch? I'm specifically wondering if
you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and SLM.

Thanks for your response

Joe

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: [email protected]
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that you
are upgrading), there weren't any significant issues with installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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