Hi everyone- Our customers would like to get a link in an email when they open a ticket so they can simply click on it to open it on the mid tier. Due to security concerns, my company won't let me auto log them in by placing the user name and password in the URL, but as long as they click the link, get directed to the login page, then end up where they wanted to go everything is fine.
I'm trying to create the URL to open the form SPRT:W_Issue by using the qualification of the ticket number matching the field 'Issue Instance ID'. In the example 'Issue Instance ID' = ISS00001800, what have I done incorrectly in the URL? http://<server>/arsys/servlet/ViewFormServlet?form=SPRT%3AW_Issue&server=<server>&qual=%27Issue%20Instance%20ID%27%3D%22ISS00001800%22 Version 6.3, Unix server Thanks, Chris Moore _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
