Thad, Yes Remedy support pointed me out to that, but that might still not work for a situation where you would like guest users to fill in the survey.. Or would it?
For e.g. if I log in as guest01 to create a request and after the request was resolved the incident survey is sent to me, but then I log in as guest02 to respond to it. Would the single/multi tenancy switch help by changing the submitter mode to locked? I don't think it would. A submit based survey usually isn't dependent on the login of the user but rather the instanceId of the survey being sent out. That instanceId is set on the response thus validating in the system whether or not the survey was responded to. Isn't that how a submit based survey generally should be designed? Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Thad K Esser Sent: Friday, April 27, 2007 5:41 PM To: [email protected] Subject: Re: OTB ITSM 7.0 Surveys... ** I was just reading the Change Management User guide for 7 and came across this on Page 49 (Chapter 2, "Working with the Requester Console"): "Also the AR Submitter locked mode must be enabled for users with read-only license to respond to surveys" Maybe that helps? Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach "Joe D'Souza" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/27/2007 01:30 PM Please respond to [email protected] To [email protected] cc Subject OTB ITSM 7.0 Surveys... Tell me that they haven't changed it from its earlier version.. From what it looks like, surveys in the new version seem to require write licenses? Isn't it a 'Submit' based system anymore? A user on our test system after receiving a notification for an after service survey requires a write license to rate the service.. That is downright stupid if you have to grant write licenses to every end user just to fill in a survey! Tell me I'm doing something wrong and the design of surveys still remain designed as a submit based system.. Joe No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.1/777 - Release Date: 4/26/2007 3:23 PM __________________________________________________________________________ _____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125_______________________This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.467 / Virus Database: 269.6.1/778 - Release Date: 4/27/2007 1:39 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
