I don't know if this is your case or not, but I had a similar problem here with a few of my users (we all use laptops). It turned out they were putting their laptops in suspend mode which released their IP address and grabbed a new one when it came out of suspend. After my users started exiting Remedy before putting their laptops in suspend, the problem was resolved.
Kelly G. Hundley Systems Administrator Information Systems Wake Forest University -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Tuesday, May 01, 2007 10:44 AM To: [email protected] Subject: User Connected From Another Machine Hey Folks, Users here are getting the following message on a regular basis: "This user is currently connected from another machine. Would you like to attempt to override the existing connection?" Now, the users are not connected from any other machines. Further, this message normally pops up as they are performing a search. The error log is filling with these messages. I have been talking to Remedy Support about this but that hasn't been any help. Their latest response was to install the patch for the user client (but they haven't told me if it actually addresses my issue) Their response prior to that one was: "After some research on VPN, the problem seems to be related to the VPN configuration, which allow users to override the server routing addresses to access the same server with different IP. A possible solution is route your connection to the ARS server over the network and reroute VPN connections to the server. Your Network administrator would help you with that configuration." I talked to my network admin and was told that VPN should not be a problem because IP addresses do not change often enough or at all. Has anyone had any issues with this? Does anyone have any ideas? ARS server 7.0.01 Client 7.0.01 AIX 5.2 Oracle 9.2.0.5.0 Thanks Les Ganton ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
