My issue is on outgoing mail with little volume (1 -2 messages) and can
be duplicated either with manual creation of the message or if the
message is created via workflow. I have opened a case with BMC support,
maybe they have some answers.
Thanks
Kyle
Leonard Neely - FOJ wrote:
Yes, this flag is set by the Email Engine. However, one could conceivably
have custom workflow that also operates on this field.
We had a similar problem before, related to the incoming mailbox (POP3),
where each polling cycle would pull in the same messages from the pop3
server over and over again. This turned out to be an issue on the pop3
Email server (Lotus Domino), where the message was not getting flagged as
"Delivered" once it was downloaded.
According to our Email folks in this case, it was due to a high volume of
backlog on the mail system because of a spam attack. It sounds to me, like
the issue you are seeing, could very well be on your mail system, and not
your ARServer. Especially, if the problem just suddenly started, and you
know that there were no recent changes made on the Remedy side. A few
things I would check are:
1. Is there a significant delay in receiving the message(s)?
2. Is this issue intermittent? Or, does every notification result in
duplicates?
3. Are there possibly other applications or groups that also share this SMTP
resource, that may have processed a large volume of outbound mail?
Regards,
Leonard
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Friday, May 04, 2007 10:20 AM
To: [email protected]
Subject: Re: Receiving duplicate email notifications from Remedy
I can't seem to find the workflow that tells the Email Engine to not
process the message again. Is this set through the Email Engine itself
and not through workflow (active links, escalations, or filters)?
Kyle Whitley wrote:
My environment is Solaris and Oracle. We checked to make sure the
email engine is only running once. I will check to see if the sent
message flag is being set or not, because my timestamps are different.
Thanks
Kyle
Leonard Neely - FOJ wrote:
What OS and DB? Are you running multiple servers in a Server Group
environment? If so, make sure that the Email engine is only running
on one
of the servers in the group.
Leonard
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Thursday, May 03, 2007 1:17 PM
To: [email protected]
Subject: Re: Receiving duplicate email notifications from Remedy
I am also experiencing the same issue, but in a different server
version. I am having the issue on a 7.0.1 patch 2 server upgraded
from ARS 6.3 patch 20. I to would appreciate any suggestions on
getting this resolved.
Thanks
Kyle
All Contact wrote:
** Any suggestions?
On 4/26/07, *SUBSCRIBE arslist CeeCee* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Hello All,
Has anyone experienced this or could offer a possible solution.
All of a
sudden we are getting duplicate email notifications from Remedy.
We are
using version 6.03 on patch 20. It seems when we restart the email
engine
service it fixes the problem temporarily but then a few hours
later it
starts happening again.
Thanks
--
~Yup, it's me! __20060125_______________________This posting was
submitted with HTML in it___
--
Kyle Whitley
IT System Support Professional
Office of Information and Instructional Technology (OIIT)
Board of Regents of the University System of Georgia
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