I am busy trying to figure out how to do this from EIE against a SQL
Server table that is being updated by Novell eDir LDAP data.  The
"quality" of the EIE documentation isn't making this any easier.  Right
now I am trying to push it directly into CTM:People, but I suspect that
I will either have to pre-populate required data for CTM:People fields
in a second SQL Server table and use that with EIE, or use EIE to
populate a staging table in ARS from which to populate CTM:People.
Still looking for the solution that will be the easiest to
implement/understand/troubleshoot.  In our case, it will involve over
116,000 records for our active LDAP entries.  All suggestions are
welcome.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 


  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, May 07, 2007 5:02 PM
To: [email protected]
Subject: ITSM 7 People import methodology


** 
I am attempting to create ITSM 7 people records from LDAP information,
and want to run this scenario by you more experienced few who may
already have done this:
 
I have the LDAP connection to the people data already, have stored that
information in a holding form (about 700 records), and have culled that
"get" down to only the 15 or so fields that appear to have useful data
in them.
 
I know I need to push the phone #s into the Phone Detail form first, and
will string parse that value as part of that push.  There will be no
Wallet, Travel, Education, Attachments, Home Address, or Benefit, etc.
info imported.
 
I also need to perform some string manipulation on the LDAP formatting
(culling out the "CN=" type strings), after which I want to push the
data into the ITSM 7 People form, along with various local
string/selection field settings (i.e. Status, Client Type, $NULL$,
etc.).  
 
Once I have the import Filter built, I will create an Escalation to
refresh the data from LDAP to the holding form, which will cause the
Filter to push that data to the People form on Modify.
 
I will add the group memberships/roles/permissions later, as that's a
much smaller task that can be done manually.
 
Is there anything else I haven't thought of at all?  Is there a
better/easier way?
 
Rick Cook
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