Hey, I just noticed that there are no longer any escalation contacts listed on the Remedy support page. Thankfully, us old-timers know who most of them are (or were), but how is a new customer supposed to get a ticket escalated? Did they provide some new way of doing that to compensate for not having the contacts listed? Rick Cook
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
