Hi, After submitting the ticket, the ticket is closed and a blank ticket form opens in submit mode.
Thanks Atul > ----- Original Message ----- > From: "Rick Ponzo" <[EMAIL PROTECTED]> > To: [email protected] > Subject: Re: Help Desk ticket creation > Date: Sun, 20 May 2007 12:15:54 -0700 > > > Hi Atul, > > Not sure exactly what you are seeing, but are you saying the ticket "status" > is closed on submit, or just that the form closes; and that a new ticket is > opened in "create" mode with the same data populated in the form, or it is > just a blank form open in submit mode? > > Rick Ponzo > IntegrITS Corporation > [EMAIL PROTECTED] > > > Atul Vohra wrote: > > Hi All, > > > > This may be a very basic question but am not able to figure this out. After > > we submit a new ticket, the submitted ticket closes and a new ticket (in > > create form) is opened. > > > > I think this is controlled by some data form but not sure. Traced the > > workflow but did not see anything related. > > > > ARS 6.3 > > > > Any help would be appreciated. > > > > Thanks > > Atul > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > > the > > Answers Are" > > > > > > -- Rick Ponzo > IntegrITS Corporation > [EMAIL PROTECTED] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the > Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
