UNCW is trying to stay OOTB as much as possible. Similar points to others, like using the Login ID for the customer. Also the Client Types on the People form are not suitable for a college, so we had to change them - its crazy they are not configurable ! Another reason for some customizations - we've only got ServiceDesk (may get Asset, SLM, Change later) so we have to add our own escalations (breach of SLA)
Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Sent: Monday, May 21, 2007 4:41 PM To: [email protected] Subject: ITSM 7 customizations For those of you who have decided or already installed ITSM 7, are you planning to stay "out of box"? Or do you plan on making customizations? And if so, what are they? Or put another way, what percentage of ITSM 7 customers will make customizations and why? If ITSM 7 truly does embody ITIL, what are the reasons you'd use to justify customizations that others might perceive as breaking best practice? On a higher level.... Do you think BMC has really done a good job of making ITSM 7 so robust in workflow, GUI and ITIL/standards compliance that they truly are no longer marketing Remedy as a development platform but as a suite of ready-to-go applications? Just doing a little market research here.... thx. -Drew Product Manager Aeroprise ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
