Hi Dwayne,

What version of user tool you are using?
Perhaps upgrading the user tool version if not already
will help..

Thanks,
Mohan
--- Dwayne Martin <[EMAIL PROTECTED]> wrote:

> Tony,
> 
> That is exactly what we did.  We copied the db over
> to the new machine, than ran did the 7.01
> installation as an upgrade.
> 
> Dwayne
> 
> ---- Original message ----
> >Date: Tue, 29 May 2007 12:14:16 -0500
> >From: Tony Worthington <[EMAIL PROTECTED]>
>  
> >Subject: Re: ARSList Question NOT SOLVED AFTERALL  
> >To: [email protected]
> >
> >Dwane -
> >
> >The problem is that there are database structure
> changes between v6.3 and 
> >v7 (and most major versions for that matter.)
> >
> >You'll need to run the v7 installer against your
> new DB instance, and 
> >choose upgrade.
> >
> >hth,
> >tony
> >
> >
> >-- 
> >Tony Worthington
> >[EMAIL PROTECTED]
> >262-703-5911
> >
> >
> >
> >Dwayne Martin <[EMAIL PROTECTED]> 
> >Sent by: "Action Request System discussion
> list(ARSList)" 
> ><[email protected]>
> >05/29/2007 12:04 PM
> >Please respond to
> >[email protected]
> >
> >
> >To
> >[email protected]
> >cc
> >
> >Subject
> >Re: ARSList Question NOT SOLVED AFTERALL
> >
> >
> >
> >
> >
> >
> >My joy has turned to sorrow!  The problem has
> returned.  Now I can't even 
> >open it in query mode.  When I try,
> >
> >"*** glibc detected *** double free or corruption
> (fasttop): 0x13090690 
> >***" 
> >
> >appears on the server display, the server crashes,
> and 
> >
> >"ARERR [91] RPC call failed : RPC: Unable to
> receive; Asynchronous event 
> >occurred" 
> >
> >appears on the WUT.
> >
> >I've tried resaving the form, and it doesn't seem
> to help.  (I'm losing 
> >all my self-confidence. Maybe when I thot it was
> working I was in the 
> >wrong server.)
> >
> >To answer the others who replied:
> >
> >Roger, both of the form's table fields are pointing
> to the right server.
> >
> >Nisha, both T701 and H701 have one record.
> >
> >Tony, they were different versions.  The old system
> was at 6.3 and the new 
> >is 7.01.  That could easily be part of the problem.
>  Any idea what I can 
> >do about it?  Saving the form in the admin tool
> doesn't seem to help, 
> >altho I thot it did for a while there.
> >
> >Thanks everyone for your suggestions,
> >Dwayne Martin
> >
> >Dwayne Martin
> >Computing Support
> >James Madison University
> >
>
>_______________________________________________________________________________
> >UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where 
> >the Answers Are"
> >
> >----- Message from Dwayne Martin <[EMAIL PROTECTED]>
> on Tue, 29 May 2007 
> >11:13:55 -0400 (EDT) -----
> >To:
> >ListServe <[email protected]>
> >Subject:
> >RE: ARSList Question SOLVED
> >George,
> >
> >Yes, I am quite sure I opened the form in the Admin
> tool and saved it, but 
> >it didn't do any good.
> >
> >But just to be sure, I tried it again- and this
> time IT WORKED !
> >
> >Thank you for prodding me into trying it again.
> >Thanks also to Roger, Tony and Sharma for your
> replies.
> >
> >Best Wishes,
> >Dwayne
> >
> >PS- I am getting up there in years, so there is the
> remote possibility 
> >that I just THINK I saved it the first time.
> >
> >Dwayne Martin
> >Computing Support
> >James Madison University
> >
>
>_______________________________________________________________________________
> >UNSUBSCRIBE or access ARSlist Archives at
> www.arslist.org ARSlist:"Where 
> >the Answers Are"
> >
> >----- Message from "Payne, George"
> <[EMAIL PROTECTED]> on Tue, 29 
> >May 2007 09:54:29 -0500 -----
> >To:
> ><[EMAIL PROTECTED]>
> >Subject:
> >ARSList Question
> >** 
> >Hey Dwayne,
> > 
> >I used to run the Remedy installation at UVA just
> down the road from you!
> > 
> >Have you tried opening the form with the 7.0 ADMIN
> tool and then saving 
> >it.  An older form format may be the cause of what
> you?re seeing.
> >
> >Best of luck,
> >George
> > 
> >George Payne
> >Assistant Director, User Services
> >Information Technology Services
> >University of Texas at Austin
> >512.232.7513
> > 
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