We still see that the admin tool is increadible slow when saving an active link.
API logs shows that admin tool fetces all active links after save is done, and this happend even if form list is restriced by the 'View By Form' . Saving an active link takes 30-50 seconds. BMC support says this is as designed. The server has aprox 32.000 active links. -- Jarl On 4/20/07, Chapman, Colin <[EMAIL PROTECTED]> wrote:
** Jason and all who replied - thanks much ! I have switched to Development Cache mode and its speeded up the Admin tool considerably ! Colin ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Friday, April 20, 2007 2:47 PM To: [email protected] Subject: Re: Administrator performance slow ** I have been having a good experience developing in a VM. I am run a Win 2k VM on my laptop (XP Pro, 2.16 GHz Dual Core, 2 gig of ram (the VM gets 1 gig of ram)) Both the ARS (7.0.01 p001 / ITSM 6) and DB (MS SQL 2000 SP4) are in the same VM and I have not had any issues. The database is a copy of my production database granted our system is still in its infancy so there are not a ton of records. I do run in Development Cache mode. I almost always work with a partial list of objects since there are so many in ITSM. Maybe working with a limit set of objects helps with what Adam Pederson mentioned below (I have never noticed any issue along what he stated). Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mohan Panchangmath Sent: Friday, April 20, 2007 7:46 AM To: [email protected] Subject: Re: Administrator performance slow ** Hi Colin, I agree with Adam. We have the same environment where the development server is running on VM and to make it even more difficult the SQL server is also on the same VM box. Every workflow was taking almost 5 minutes to get saved. To fix the problem ..not entirely but still made it pretty fast by turning ON the Development Cache mode in Admin tool. Also if your SQL server is on the same VM box and your workflow modification is real slow even after setting the Development Cache mode ON, try restarting the SQL server every once in a while . We do this whenever we run into slowness and then the workflow development is pretty fast for some time. Hope this helps! Thanks, Mohan ----- Original Message ---- From: Adam D Pederson <[EMAIL PROTECTED]> To: [email protected] Sent: Friday, April 20, 2007 1:08:29 AM Subject: Re: Administrator performance slow ** Hey Colin: I know that this might be going over old territory, but sometimes it helps. Are you set developer cache mode on the server? Also, do you have object browser windows open when you are saving? I know that it can be a pain to always be closing and opening them, but I know from experience that it can really save you some serious time, especially with v7. Give this a try: 1) Open a filter and the object (server) browser and save a change the filter. 2) Do the same thing (or just undo the change you just made) but with the object browser closed. I think that you'll be surprised by the difference in speed (at least I hope you will because that is my best bet for your problem)! Regards, Adam Pederson Practice Director IT Service Management Practice Xinify Technologies, Inc. Mobile: +1 925 895 9500 Email: [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chapman, Colin Sent: Thursday, April 19, 2007 2:17 PM To: [email protected] Subject: Administrator performance slow Hey Listers, (its a great list) Running Admin on a development virtual server here at UNCW is pretty slow (especially when I hit the Save button) I complained to our server folks, thinking more memory would help, got the response As the system is configured right now......Over the last week it has only used a maximum of 50% of its memory and an avg of 10% of its CPU (spikes to 50%). I've got an important deadline to meet making some customizations to ServiceDesk. Does anyone know what can be done to speed up Remedy Admin ? Thanks Colin ARS 7.0.01 (patches are now being applied) Servicedesk 7.0.01 (patches are now bing applied) MS SQL 2005 Windows 2003 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Ahhh...imagining that irresistible "new car" smell? Check out new cars at Yahoo! Autos. __20060125_______________________This posting was submitted with HTML in it_____20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___
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