Thank you, Axton.
Yes, dear listers, there is a big difference between "as designed" and
"limitation of implementation."
I am getting ready to retire after 48 years, 8 months and more than 25
years of stuffing all that dough into the Social Security system.
I would like to pass along to all of the listers one small piece of
advice: before calling support, remove the chip from your shoulder.
The Remedy support team members are real people and deserve your
respect. Yes, there are those who are still novices, and if you will
help them to become better support persons, they will become better
support persons. You will reward yourself by cooperating and will gain
nothing by ranting about poor support.
I wish you all successful implementations of the Remedy product. I have
seen a lot in my lifetime and this product is truly one of the best.
Alfred Langen
Remedy Technical Support
Unix Server Team
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, June 06, 2007 11:17 AM
To: [email protected]
Subject: Re: Administrator performance slow -RESOLVED
As designed.... I hear this a lot on the list these days... maybe bmc
needs a disposition of 'defective by design' for these things... there
is a big difference between 'the design is defective', 'the product is
defective (does not meet the design)', and 'the design is good, this
is a limitation of the implementation'
Axton Grams
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