Hello List, I am in mid of the integration of Helpdesk6.3 and change Management 6.0. Now the problem is that there are two independent modules for the creation of helpdesk or a change ticket. But from my users I am getting a request of creating/converting change ticket from already created incident(helpdesk) ticket and vise a versa.
Can somebody advice me some mechanism present OOTB to do so. Thanks Regards Manish _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
