Yes, when relating the two, at least in ITSM 7, you can even specify which was created by which. Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Sunday, June 10, 2007 10:03 PM To: [email protected] Subject: Re: Changing Helpdesk ticket to Change ticket and vise a versa. ** Ideally, you should not "convert" a ticket but rather create a relationship or association to the incident/change. So for example if you had an incident and you required a change to fix the incident. You'd create a change ticket and relate it to the incident. Conversely if you had a change that went bad and as a result created incidents, you'd merely create the incidents and relate them back. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Manish SINGLA <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/11/2007 12:56 AM Please respond to [email protected] To [email protected] cc Subject Changing Helpdesk ticket to Change ticket and vise a versa. Hello List, I am in mid of the integration of Helpdesk6.3 and change Management 6.0. Now the problem is that there are two independent modules for the creation of helpdesk or a change ticket. But from my users I am getting a request of creating/converting change ticket from already created incident(helpdesk) ticket and vise a versa. Can somebody advice me some mechanism present OOTB to do so. Thanks Regards Manish ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
