Ideally, you should not "convert" a ticket but rather create a relationship or association to the incident/change. So for example if you had an incident and you required a change to fix the incident. You'd create a change ticket and relate it to the incident. Conversely if you had a change that went bad and as a result created incidents, you'd merely create the incidents and relate them back.
Ben Cantatore Remedy Administrator Avon (914) 935-2946 Manish SINGLA <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/11/2007 12:56 AM Please respond to [email protected] To [email protected] cc Subject Changing Helpdesk ticket to Change ticket and vise a versa. Hello List, I am in mid of the integration of Helpdesk6.3 and change Management 6.0. Now the problem is that there are two independent modules for the creation of helpdesk or a change ticket. But from my users I am getting a request of creating/converting change ticket from already created incident(helpdesk) ticket and vise a versa. Can somebody advice me some mechanism present OOTB to do so. Thanks Regards Manish _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
