Ron, I'm also working on an updgrade to just ServiceDesk 7. We installed on a 'sandbox' server by calling our sales rep and getting temporary licenses, it has worked out well, except for the pain for getting the correct licenses, then renewing after they expired. Colin
Colin Chapman Dept. of Integrated Enterprise Solutions, Information Technology Systems Division, University of North Carolina at Wilmington 601 South College Rd. Wilmington, NC 28403-5908 Phone: 910-962-7356 Fax: 910-962-4067 Email: [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters Sent: Thursday, June 14, 2007 11:38 AM To: [email protected] Subject: Sandbox for ITSM 7? ** I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7) and I'd like some advice. For past upgrades, I've done a completely OTB install on an unlicensed 'sandbox' server just to see what's there, and compare my customizations to the OTB and so forth. As you know, we can't do an unlicensed install with ITSM 7, so I'm wondering how some of you who have already dealt with this managed. I've got a licensed development system, so I can install there, but it's likely I'll need to do some troubleshooting of production problems before we get the upgrade in production, so I need a dev system that's exactly like production. I'm thinking I could do a backup of the existing dev system database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM 7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds like it should work, but I don't know about binaries that may get installed for ITSM 7 which might make going back and forth between 6 and 7 challenging. Your thoughts? Thanks, Ron Legters Tools Administrator Data & Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com <file://www.univarusa.com> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
