Chances are if you delete the records in the application pending form, the problem will be solved. I've had problems of a similar nature in the past with entries created in this form from the SLA application.
The sleaze balls use google too. Axton Grams On 6/18/07, Dwayne Martin <[EMAIL PROTECTED]> wrote:
Axton, The Application Pending file has two entries, one for Reconciliation Engine and the other for CMDB Engine. We don't use either. But under "Other Long" they both have "15:bluejay.jmu.edu:Global\/opt/arhd/confRemedyCMDBEngSigE" or something similar, which, as you said, is old server info. I'll fix it and see if it helps. Thanks also for the advice about passwords. I didn't think of that. Very stupid of me! I'll get busy and change them. Fortunately I don't think we have very many sleazy characters reading our ARSList, but you can never be too careful. Thanks, Dwayne ---- Original message ---- >Date: Mon, 18 Jun 2007 11:38:53 -0400 >From: Axton <[EMAIL PROTECTED]> >Subject: Re: Server crashes on Linux >To: [email protected] > >4500 is in the approval server error message range if I am not >mistaken. The error indicates that the application dispatcher process >died, not the arserverd process. Make sure that the application >pending for exists, then check for weird data in that form. There may >be data from the old system that doesn't agree with the new one. > >A word of advice, don't post your passwords, even when encrypted, to a >public forum. For safety's sake, you should go ahead and change those >now. The encryption is reversible, and the algorithms are not well >protected. > >Axton Grams > >On 6/18/07, Dwayne Martin <[EMAIL PROTECTED]> wrote: >> Hi Mahesh, >> >> Thanks for your interest in this. >> >> arerror.log said, "Dispatch : AR System Application server terminated when a signal/exception was received by the server (ARAPPNOTE 4500)" >> >> ar.conf is: >> # Directory that contains the database files, log files, and notification >> # files for the AR server >> Currency-Ratio-Client-Refresh-Interval: 60 >> # >> # >> Server-Name: rem1 >> Server-directory: /opt/remedy/db >> Register-With-Portmapper: T >> Multiple-ARSystem-Servers: T >> TCD-Specific-Port: 0 >> Db-name: ARSystem >> Db-user: ARAdmin >> Alternate-Approval-Reg: T >> Dbhome-directory: /u01/app/ora10/product/10.2.0 >> Oracle-SID: REMPRD >> Plugin: /opt/remedy/bin/reportplugin.so >> Plugin: /opt/remedy/bin/arealdap.so >> Plugin: /opt/remedy/bin/ardbcconf.so >> Plugin: /opt/remedy/bin/ServerAdmin.so >> Plugin: /opt/remedy/bin/FlashboardObject.so >> DSO-User-Password: ApluEfS5dsUZx39nHjp5aZzrpUqIMISYAZg1e5quQUjGgBh4gEixTzGuBtfqSj4s2JtGUSLTT26cyAiqTykS5sMMEbnGLNgwEaYwo3ub8KmV0iJUZJm9+g== >> Remedy-App-Service-Password: UE4tB18EFU1cQxjklIr1G+3UoVcMePXwsbZY4lyWMRPhokK7wbDYZGnERY4/oFZRTvQNBppKiQRT0SrBSI+aErL9qWrTkFKM9k2Ns7ttIPsYtNulTCBCSw== >> Mid-Tier-Service-Password: eUnGfxGSxL/QwhsbCsm+VfpUywKRb75nLHI+zfx1qSpy/p1zCDJXLX/Sv3KzlyhjrtjNUeJ85OvXRqUZOM2IFKAeLk1GeNCxNUMmk/Vzz4aUCBPwGfF+6w== >> Submitter-Mode: 1 >> Db-password: 6zS8VNd2S8rTVIFl3pgoBYxwhrCvwR3bj7QjnsA3yadDTOWBfBJIlkhdNyuCpXpV66FkElnk3x5eKfwEfM6SYeV2tYk7D3ZOJWZ0QdB4EwceZpGEJ7SWwQ== >> # >> AREA-LDAP-Port: 389 >> AREA-LDAP-Hostname: ldap.jmu.edu >> AREA-LDAP-Use-Groups: 0 >> AREA-LDAP-UseSSL: F >> AREA-LDAP-User-Base: ou=people,o=JMU >> AREA-LDAP-User-Filter: uid=$\USER$ >> AREA-LDAP-Bind-Password: [EMAIL PROTECTED]/[EMAIL PROTECTED];W<g! >> AREA-LDAP-Bind-User: cn=authenticatedBrowser,ou=UtilityAccounts,o=JMU >> >> External-Authentication-RPC-Socket: 390695 >> External-Authentication-Ignore-Excess-Groups: F >> Allow-Guest-Users: F >> # >> Filter-Log-File: /opt/remedy/db/filter.log >> User-Log-File: /opt/remedy/db/user.log >> Thread-Log-File: /opt/remedy/db/thread.log >> Alert-Log-File: /opt/remedy/db/alert.log >> Arfork-Log-File: /opt/remedy/db/fork.log >> Plugin-Log-File: /opt/remedy/db/plugin.log >> Server-Group-Log-File: /opt/remedy/db/srvgrp.log >> SQL-Log-File: /opt/remedy/db/sql.log >> API-Log-File: /opt/remedy/db/api.log >> >> Crossref-Blank-Password: T >> Homepage-Form: GN:ControlPanel >> Email-Import-Form-By-Default: T >> Preference-Server-Option: 1 >> Full-Text-Disable-Searching: T >> >> Plugin-Log-Level: 1239528 >> #Changed-By-Another-User : T >> Debug-mode: 0 >> >> You asked for "armonitorlog". I am not aware of such a file. Please tell me more. >> >> In case you are interested, here is the armonitor.conf: >> SNMP-agent-enabled: F >> #/opt/remedy/bin/arsnmpd --server rem1 -f -c /opt/remedy/conf/arsnmpd.conf udp:161 >> Monitor-directory: /opt/remedy >> /opt/remedy/bin/arserverd -s rem1 -i /opt/remedy -l /etc/arsystem/rem1 >> /opt/remedy/bin/arsvcdsp -s rem1 -d /opt/remedy >> #/opt/remedy/bin/arservdsd -s rem1 -i /opt/remedy >> /opt/remedy/bin/arplugin -s rem1 -i /opt/remedy >> /usr/ar/AREmail/rem1/emaild.sh start >> >> We are at patch 2. >> >> We have the AREA LDAP plugin. >> >> The only application we have is Asset Management. We mainly use our own customized call tracking system. >> >> We didn't run a thread log, but we have another testing session scheduled for tomorrow and we can try it then. >> >> I'll appreciate any help you can give us. >> >> Thanks again, >> Dwayne Martin >> >> ---- Original message ---- >> >Date: Mon, 18 Jun 2007 06:33:03 -0700 >> >From: Mahesh Patil <[EMAIL PROTECTED]> >> >Subject: Re: Server crashes on Linux >> >To: [email protected] >> > >> > ** >> > Hi, >> > >> > Please share the arerror.log, thread.log, >> > armonitorlog, ar.conf files. >> > Also let us know the plugins installed, ARS patch >> > details and what all applications you are running on >> > the server. >> > >> > Thanks, >> > Mahesh >> > >> > Dwayne Martin <[EMAIL PROTECTED]> wrote: >> > >> > Hello Everyone, >> > >> > We have a customized AR System on a HPUX-11 system >> > that has worked fine for years. Now we have moved >> > it to a supposedly-superior Red-Hat Linux v4 32 >> > -bit system (ARS 7.01, Oracle 10.2). We tested the >> > system with 15 users at once, and the ARS server >> > crashed about ten times in two hours. >> > >> > Is there some system setting that might be causing >> > this? >> > >> > Dwayne Martin >> > James Madison University >> > >> > Dwayne Martin >> > Computing Support >> > James Madison University >> > >> > _______________________________________________________________________________ >> > UNSUBSCRIBE or access ARSlist Archives at >> > www.arslist.org ARSlist:"Where the Answers Are" >> > >> > >> > >> > ------------------------------------------------ >> > >> > Moody friends. Drama queens. Your life? Nope! - >> > their life, your story. >> > Play Sims Stories at Yahoo! Games. >> > __20060125_______________________This posting was >> > submitted with HTML in it___ >> >> Dwayne Martin >> Computing Support >> James Madison University >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" >> > >_______________________________________________________________________________ >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" Dwayne Martin Computing Support James Madison University _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
