Hi Rick

 

You must be using some pretty cheap RFID chips.  Passive RFID chips are used
in the new biometric passports, in bank and credit cards in the UK and other
countries.  People carry them in their wallets, pockets, and purses and they
take no special care of them, and you think 15-40% of them fail? Imagine the
queues at the supermarket checkouts or at immigration if that were true.
They're pretty robust and I personally don't know anyone who's had one fail.

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==========================

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
<http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
<http://www.westoverconsulting.co.uk/> 

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 27, 2007 11:36 PM
To: [email protected]
Subject: Re: Real-World Value of SMS & CMDB

 

Sorry to burst your bubble, but RFID tags have such a high degree of failure
(15-40%), they are unreliable in the situation you are talking about.  They
are easily disabled, either accidentally or on purpose. 

 

Rick 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, June 27, 2007 2:59 PM
To: [email protected]
Subject: Re: Real-World Value of SMS & CMDB

** 

Hi Norm

 

I agree - RFID or similar technology is the only viable way to track assets
leaving the building.  RFID scans at all exits can detect assets leaving the
building, and if staff and visitor security badges are also RFID enabled,
you will know who they left with.  The capabilities and storage capacity of
both active and passive RFID tags are really quite large and the number of
possible uses is growing.  Not just Walmart using it for all items entering
their store delivery entrances for stock control, but tracking people, like
patients in hospitals (where did that alzheimer's case wander off to?),
stopping visitors entering secure areas, etc.

 

Then you can do asset inventories by using hand-held scanners to capture
asset details from RFID tags, or set rooms up with built-in RFID scanners to
do automatic inventories.  The only problem you have to overcome is tags
becoming 'separated' from the assets.

 

I'm not saying that SMS etc. are useless - they're just not much good for
tracking missing assets.  Others have pointed out the good points, like
helping to manage software and config changes.  Systems like SMS are ideal
candidates for federated CMDB data - you don't want all that volatile data
duplicated in Remedy, but you want to be able to drill-down into SMS from
your CMDB when you need those extra details.

 

As far as 'closing the loop' for change requests is concerned, again I don't
think this is SMS's strong point.  For that there are agent-based solutions
that will monitor changes being made in real-time on key assets, file
systems, databases, etc. and correlate them to authorized changes.  Take a
look at Active Reasoning's Policy Management tools which can integrate into
ARS if this sort of thing interest you.  With systems like this you can
review what changes really happened, as opposed to what was authorized in
the Change Request, or automatically create tickets when unauthorized access
or changes are detected.

 

Regards

 

David Sanders

 

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