If your still looking for ideas.... here are a few...
If there is time available..... why not have BMC do a presentation covering BMC Support statistics from "Level 1"... Numbers like.... % of customers that reported at least one incident during the past year. Total number of incidents reported during the past year. Average time to resolve (not close) incidents for the year. Average time to respond to incidents by source[ Phone, email, web] Number of Bugs accepted during the past year. Number of Bugs fixed during the past year. Number of new features added during Version X. Number of new features from RFE's. Number of new features targeted to be added during Version X+1. Then spin up a few numbers about the RFE process too.... Number of customers who submitted an RFE's during the past year. Total number of RFE's submitted during the past year. Number of RFE's accepted during the past year. Number of RFE's rejected during the past year. Number of RFE's implemented in v7.1. There could be a good amount of conversation about how the RFE process and how the Support process "works" with BMC. ( And how that should be a shining model for how all your customers should be providing support too. ) I think topics like that would be great to see at a BUW. (and in official docs on the web site, or even a recorded However, I for one will not be there this year.... no passport... no money... no time... Each make it very hard to spend a week away from the rest of the mounting list of things at work. :( -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 7/19/07, Easter, David <[EMAIL PROTECTED]> wrote:
** > I, too, was disappointed with the dearth of non-BMC presenters. We too were disappointed in the number of customer submissions. If anyone missed the submission deadline but has a desire to present, please feel free to send me a direct E-mail with your topic and synopsis. We still have some ability to move things around to accommodate customer presentations. It doesn't necessarily have to be a development training session - we'd love to have customers present their honest (but hopefully positive) experience with BMC products too! Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc.
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