I'd personally like to see something (ANYTHING) about the Customer Support Application. Sometimes I feel like we're the only company in the world that uses CS. With all of the new v7 BMC apps that have come out in the last year or so (ITSM et al), I'm seriously wondering if CS is eventually going to be killed off. Does anyone know if BMC has any plans at all for CS?
Mike On 7/20/07, Rick Cook <[EMAIL PROTECTED]> wrote: > ** > And we know from experience how bug-free and security-aware all MS software > is, too! > > Seriously, I use MS like most people do, but what have they ever built > themselves that was really successful? Pretty much all of their big > moneymakers they either bought or stole from someone else. Unless they have > done or will do so with ITSM, it will be a niche product at best, and > they'll drop it or OS it in a few years. I know some customers who would > try it over Remedy on price alone, but people who can't discern price from > value aren't going to be your core customers anyway. > > Neither BMC nor ITSM are perfect, but an application suite that uses the > ITIL framework to allow IT to show the business how to spend it's money more > wisely is the only thing that will cause IT depts to grow in relevance, and > change the perception that they are only a necessary evil, instead of the > proactive, revenue-producing units that they can - and should - be. > > To get back on topic, I think a session or two to show how ITSM 7 can be > adapted to meet non-standard needs might be a welcome thing. > > Rick > > > On 7/20/07, Jarl Grøneng <[EMAIL PROTECTED]> wrote: > > One of the benefit with the MS System Center is the tighter > > integration with biztalk and sharepoint. > > > > And of cource; much better user interface! > > > > -- > > Jarl > > > > On 7/20/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > > > ** > > > > > > I would add that a big problem with this is that ITSM 7 is extremely > buggy, > > > harder to use than previous versions, and extremely expensive. AR > System > > > development is what kept Remedy alive, and by de-emphasizing the strong > > > point of Remedy, I see AR System and ITSM usage declining in the future. > I > > > have heard from a lot of people that their management is looking forward > to > > > the ITSM release from Microsoft because they think it will be more > > > integrated with other systems. While I think the Microsoft product is > not > > > going to be that good in the first release, it will improve, and if BMC > does > > > not improve the quality of ITSM and go back to selling AR System itself > as a > > > major product, Microsoft will put them out of the IT service management > > > business. > > > > > > Shawn > > > > > > > > > -----Original Message----- > > > From: Action Request System discussion list(ARSList) > > > [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook > > > Sent: Thursday, July 19, 2007 7:18 PM > > > To: arslist@ARSLIST.ORG > > > Subject: Re: BUW 2007 Track Sessions Announced > > > > > > ** > > > I think that Susan has a point, and to make a more specific observation, > the > > > de-emphasis of the AR System as a development platform, making BMC's > defacto > > > focus on it just being a willing and able container for the ITSM/CMDB, > has > > > led to less custom work going on these days. This in turn leads to > fewer > > > people able to talk about innovative things they're doing, because it's > > > increasingly out of the mainstream that it once would have been in the > > > middle of. Not to say that there isn't custom work, it's just that > privacy > > > concerns are probably keeping most govt. apps private, and most private > > > entities are going ITIL/ITSM these days, because that's all that BMC > sells > > > to them. > > > > > > Not necessarily blaming BMC for that, just saying that this is a > foreseeable > > > byproduct of their product direction, exacerbated by the fact that many > of > > > us are neck deep in trying to figure out what the **** BMC was thinking > in > > > some of the feature decisions with ITSM. > > > > > > Maybe THAT would be a good breakout - Gap analysis between ITSM 7.0.2 > > > delivered functionality and what customers are actually wanting it to > do, > > > both raising awareness for prospective customers and giving some ideas > for > > > bridging those gaps for both future and present deployers of the apps. > > > > > > Rick > > > > > > On 7/19/07, Susan Palmer < [EMAIL PROTECTED]> wrote: > > > > ** > > > > David, > > > > > > > > Maybe there is an unspoken message that bmc should be listening too. > > > There generally is no lack of submissions by non-host presenters. Since > the > > > advent of the various version 7 products there has been an aura around > > > Remedy that is disconcerting to some degree. Last year we gathered over > a > > > 100 topics of interest. This year few if any topics were suggested > here. > > > That in itself is very unusual. > > > > > > > > Thoughts to mull over .... > > > > > > > > Susan > > > > > > > > > > > > > > > > > > > > > > > > On 7/19/07, Easter, David < [EMAIL PROTECTED] > wrote: > > > > > ** > > > > > > > > > > > I, too, was disappointed with the dearth of non-BMC presenters. > > > > > > > > > > We too were disappointed in the number of customer submissions. If > > > anyone missed the submission deadline but has a desire to present, > please > > > feel free to send me a direct E-mail with your topic and synopsis. We > still > > > have some ability to move things around to accommodate customer > > > presentations. It doesn't necessarily have to be a development training > > > session - we'd love to have customers present their honest (but > hopefully > > > positive) experience with BMC products too! > > > > > > > > > > Thanks, > > > > > > > > > > > > > > > -David J. Easter > > > > > Sr. Product Manager, Service Management Business Unit > > > > > BMC Software, Inc. > > > > > > > > > > The opinions, statements, and/or suggested courses of action > expressed > > > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My > > > voluntary participation in this forum is not intended to convey a role > as a > > > spokesperson, liaison or public relations representative for BMC > Software, > > > Inc. > > > > > > > > > > ________________________________ > > > From: Action Request System discussion list(ARSList) > > > [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook > > > > > Sent: Thursday, July 19, 2007 3:27 PM > > > > > To: arslist@ARSLIST.ORG > > > > > Subject: Re: BUW 2007 Track Sessions Announced > > > > > > > > > > > > > > > > > > > > ** > > > > > I, too, was disappointed with the dearth of non-BMC presenters. I > think > > > the submission time was far earlier than it had been in years past - > that > > > may have had a bit to do with it. > > > > > > > > > > Rick > > > > > > > > > > On 7/19/07, Bill Estep <[EMAIL PROTECTED] > wrote: > > > > > > ** I didn't see any development sessions. They are all BMC > product > > > related. Did anyone see anything that's not BMC product related, but > Remedy > > > development? > > > > > > > > > > > > Thanks, we're still trying to decide if we are sending folks. > > > > > > > > > > > > Bill Estep > > > > > > Nemours > > > > > > > > > > > > > > > > > > > > > > > > On 7/18/07, Geoffrey Endresen < [EMAIL PROTECTED] > wrote: > > > > > > > ** For some reason it's not on the list > > > > > > > > > > > > > > I want the session called "Remedy Licenses for Dummies" with > tips > > > and tricks to using the minimum amount of floating licenses while > staying > > > within the License Agreement. > > > > > > > > > > > > > > -Geoff > > > > > > > > > > > > > > > > > > > > > > > > > > > > On 7/18/07, Jarl Grøneng < [EMAIL PROTECTED] > wrote: > > > > > > > > Pretty much the same, but also > > > > > > > > AR System Plug-in Server 7.1 and Java SDK and AR System 7.1 > API > > > enhancements > > > > > > > > > > > > > > > > - > > > > > > > > Jarl > > > > > > > > > > > > > > > > > > > > > > > > On 7/17/07, Jon Chau < [EMAIL PROTECTED] > wrote: > > > > > > > > > ** > > > https://bmcuserworld.com/catalog/catalog/catalog.jsp > > > > > > > > > > > > > > > > > > What are some of the topics that most interest you? > > > > > > > > > > > > > > > > > > I'm interested in: > > > > > > > > > > > > > > > > > > The Definitive Pure Java Single Sign On Integration of > Remedy > > > Web > > > > > > > > > Making DVF Development Easier: A High-Level API and a Case > Study > > > > > > > > > Taking Advantage of New Features in AR System Server 7.1 > > > > > > > > > > > > > > > > > > Jon > > > __20060125_______________________This posting was > submitted with HTML in it___
