Also from a Remedy Administrator perspective, it's less work to maintain. When a new ARS patch comes out, you upgrade your mid tier server and the client side is done. When you have the WUT, not only do you have to make sure that they are installed (the overlap with your first point) but you also have to control what patch is out there. This can be done for most users with various tools like LANDesk and SMS, but when you have people using VPN and their home machines you can't control it as easily.
Also, you don't have to deal with overhead issues like .arf and .arv
files filling up your drive and losing reports and macros and such
whenever you get a new PC.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, July 24, 2007 12:35 PM
To: [email protected]
Subject: Re: BMC Remedy AR System Web Client Survey
**
Two good reasons:
1) For applications with a large customer base (hundreds
or thousands of users, like we have here-20,000+ users), it spares us
the trouble of installing the WUT on that many machines.
2) Techs can get to Remedy from any machine-even those
without the WUT. Our techs use the Midtier to update tickets while out
in the field.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L.
Sent: Tuesday, July 24, 2007 12:28 PM
To: [email protected]
Subject: Re: BMC Remedy AR System Web Client Survey
That would be a scary thought for me as we don't even use
mid-tier, have no plans to implement mid-tier and no great desire to do
so. I guess I really don't see any benefit to using mid-tier, only
additional work on the development side.
Since we are on the subject, what are some good reasons for
using mid-tier?
Andy L. Mayfield
Sr. System Operation Specialist
Alabama Power Company
Office: 8-226-1805
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Tuesday, July 24, 2007 12:15 PM
To: [email protected]
Subject: Re: BMC Remedy AR System Web Client Survey
If I remember correctly, the Mid-Tier will not run on an
unlicensed server, such as a dev server. How will you still use this
feature if the WUT is KAPUT?
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96
CS/SCCE
Sent: Tuesday, July 24, 2007 12:08 PM
To: [email protected]
Subject: Re: BMC Remedy AR System Web Client Survey
Maybe I'm just reading into it, but based on the way the
questions read, it seems like this is a fact-finding effort to explore
replacing the WUT permanently with the Midtier...which, from BMC's
perspective, would make sense-that's a lot less code to maintain if they
can do away with the WUT once and for all.
On 7/23/07, Easter, David < [EMAIL PROTECTED]> wrote:
**
Hi All,
I would like to get some structured feedback on the
web client / Mid-Tier provided with AR System. I've created a quick
survey (10 or so questions) on SurveyMonkey to gather this feedback. To
take the survey, please visit the following URL:
https://www.surveymonkey.com/s.aspx?sm=nefIVUt9P6Ljo9WdWKoT4A_3d_3d
Some things to keep in mind when taking this survey:
1) You may take the survey multiple times if you
represent multiple customers. Please be sure to provide a different
company name each time if doing this.
2) These questions should not be construed as a
statement of direction or strategy. Do not read more into this survey
than it being just an information gathering tool.
3) Concise and civil answers are appreciated.
Thank you in advance for taking the survey. Results
will be shared at the end of the survey, which should run about 2 weeks.
David J. Easter
Product Line Manager
<http://www.bmc.com/>
AR System - BMC Service Management Business Unit
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John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]
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