We are in the midst of developing customizations to the ITSM 7.X module in our environment.
We loaded all of the foundation data for the applications and we added some fields to the "HPD:Help Desk" form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group "Change" type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
