This is normal a group has the have the Change type permission to be visible when you want to select a group on a form or field.
-----Original Message----- From: Lammey, Peter A. <[EMAIL PROTECTED]> To: [email protected] Sent: Wed, 8 Aug 2007 5:39 pm Subject: Permissioning a group to a field on the Help Desk form in ITSM 7.X ** We are in the midst of developing customizations to the ITSM 7.X module in our environment. We loaded all of the foundation data for the applications and we added some fields to the "HPD:Help Desk" form. When we try to permission a Support group for the field we do not get the field listed. For some reason when you create a new test form and you grant a group "Change" type permission you can then permission a field on that custom test form fine but for some reason the system will not let us select that group in the HPD:Help Desk form. I think it has something to do with the fact that the HPD:Help Desk form is owned by the Incident Management Application but I have tried a number of things from opening the Incident Management application in the Admin tool but my attempts still fail to allow the Admin to permission a field on Help Desk to the support group. Has anyone else run into this problem? ARS 7.01 Patch 002 ITSM Patch 005 Application Server - Windows 2003 server Database server - Oracle 10gR2 Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
