Hello Listers,
 
ARServer 7.0.01
HelpDesk 6.0
 
I just noticied a weird anomaly regarding our Mid-Tier.
 
1) User creates a HD Case from website using the mid-tier.
2) Case worklog is updated from client in Central Standard Time. Case
Worklog shows correct CST $TIMESTAMP$ in worklog.
3) User views the worklog update from website/mid-tier, but $TIMESTAMP$
on the mid-tier worklog shows what appears to be Pacific Standard Time,
-2 Hours.
 
Has anyone else seen this? I looked all over the mid-tier for some type
of time zone configuration setting, etc.
I thought the mid-tier would look at the client time on the user's pc
and update accordingly.
 
 
 
Thanks in Advance,
 
 
 

Jase Brandon 

Remedy Administration/Development 

Customer Support Systems Group

Desk - (615) - 320-4494

Cell   - (334) - 318-5426

[EMAIL PROTECTED]

 

DaVita Inc.

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