Try performing a Stop on the service -then a Start.  I've seen the email
engine not cooperate on a straight 'restart'.  You shouldn't loose all
your queued emails on a restart of the server.  I would also look for
KM25486 from Remedy - from versions 5.x through 6.x at least I continue
to have various problems related to the parm count and parm number in
the registry settings.  Not sure if that continues to be a problem in
7.x, but it's worth taking a look at.
Hope this helps.
:)
Candace   

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon
Sent: Wednesday, August 29, 2007 3:13 PM
To: [email protected]
Subject: HELP - EMAIL Hosed


** 
Hello All,
 
Help Desk 6.0
ArServer 7.01.01 Patch 003
 
Hello All, 
My email is hosed, have 4K emails backed up. I have restarted the email
engine several times to no avail.
Also tried starting email from the cmd line, that used to work, but
now... nothing... if I restart the ARServer service will I lose all the
queued up existing emails?
I seem to remember that's the case. Going through email error message
logs now. Any suggestions appreciated.
 
Thanks,
 
 

Jase Brandon 

Remedy Administration/Development 

Customer Support Systems Group

Desk - (615) - 320-4494

Cell   - (334) - 318-5426

[EMAIL PROTECTED]

 
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