No, you should not lose queued email messages since they are simply sitting in the form waiting to be processed.
The default Email Engine action on startup is to cache all of the email addresses, etc. If you have a large number of accounts, it takes a while for the email engine to start processing mail. You will want to increase your Java memory limits (if you haven't done so already). Also check the log files to see if you have any errors. If needed, add this to your EmailDaemon.Properties file: com.remedy.arsys.emaildaemon.FetchUserGroupInfoOnDemand=true This tells the email engine to look them up as needed rather than trying to cache them all up front and is recommended if you have a lot of accounts (100,000 or more). I haven't noticed any real problem with this setting and we've been using it for a couple of years. Regards, Craig Carter, RSP ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, August 29, 2007 4:13 PM To: [email protected] Subject: HELP - EMAIL Hosed Hello All, Help Desk 6.0 ArServer 7.01.01 Patch 003 Hello All, My email is hosed, have 4K emails backed up. I have restarted the email engine several times to no avail. Also tried starting email from the cmd line, that used to work, but now... nothing... if I restart the ARServer service will I lose all the queued up existing emails? I seem to remember that's the case. Going through email error message logs now. Any suggestions appreciated. Thanks, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
