Brian,
I believe the problem is the Close Window action is interfering with your Set Fields action. I assume you have distinguished the difference between the two views in your active links by referencing the view name in your Run If statement. If this true then you would need to put the Close Window action after the Set Fields action. Of course I am not sure what will happen to the Refresh of the table. You may have to add that action to the active link that opens the Dialog box.. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 10:54 AM To: [email protected] Subject: Re: Workflow will not fire? Hi Roger, I have a display only form with a table of items. This is a purchase request form. A user can select one of the items and a quantity and click on the Add To PO button. This performs the same actions as the AL I am having problems with except there is no Close Window action. This all works OK and the COLSUM function works. If a user needs to order a non-standard item (one that is not listed on the form) they click on a button and open a Dialog box. This dialog box is a different view of the same display only form. They fill in a few fields including quantity and price. They then have to click on the same Add To PO button to perform the 4 actions I listed below. Actions 1, 2 and 4 always fire. Action 3 never fires and is never listed in the AL log. Hope this clears this up. thanks, Brian ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Tuesday, September 11, 2007 10:38 AM To: [email protected] Subject: Re: Workflow will not fire? ** The first thing that comes to mind is how many forms are you working with? Because of the Close Window action it sounds like there are two. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, September 11, 2007 10:26 AM To: [email protected] Subject: Workflow will not fire? I have an active link that has 4 actions in it. When a button is pushed the following actions should occur: 1) Push Fields - to a supporting table 2) Close Window 3) Set Fields - I am setting a field using COLSUM 4) Change Field - simply refresh a table field Actions 1,2 and 4 always fire. I can never get action 3 to fire. If I look at the Active Link log it never shows as if it does not exist. I know I experienced this same type of problem some time ago where some workflow was just ignored. I am on ARS 7.01 patch 1 on SQL 2000/Server 2003. Anyone have an idea to try? thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
