Anyone working with ITSM is no longer considered a developer - now they
are a "configurator."
drew
On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE
wrote:
I tend to agree both with Gary and with Rabi. Remedy has completely
gotten away from its original premise--Rapid Application Development
that can be done by non-Software Engineers. Now BMC is using its
"simple" point and click development tool to build "enterprise
management suites" that cause the developer to do the clickety-click
clickety-click clickety-click that Rabi described. ITSM 7 is so
monstrous, it's impossible to reverse engineer, which was, at one point
in time, one of Remedy's hallmarks.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr
OC-ALC/ITMA
Sent: Wednesday, September 12, 2007 12:59 PM
To: [email protected]
Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR
Suite? No logging doesn't count.
I think that ITSM 7 was purposefully designed this way, you know,
security through obscurity? If they make it so complicated that no one
will dare go near it, then the don't have as many support calls from
people breaking it.
Plus, this works well for the consultants, who are very well trained and
tailored specifically for ITSM, unlike a lot of the full-timers who have
other things than ITSM to worry about.
I've not really gotten to look at ITSM, but just by reading the buzz on
the list, it sounds like they really did a spectacular job at building a
bird's nest. I wonder how they were able to make it so complicated and
get it to work (sort of)?
I'm sure that one of these days, I'll most likely have the privilege (!)
of working with ITSM. I just hope that by then someone would have made
an "ITSM 7 for Dummies" book!
Some consulting company out there really should do that, but that might
end up costing them some business.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
