Sad :-)) I have spend 4 long months with ITSM 7. I have succeeded in becoming a good configurator -- even CMDB knowledgable. Once unpon a time, I was a remedy developer, and before that a software engineer. Now, ...
Sync works reasonable well, but will take a while to return. Logging will work, if you can limit the scope. I do not think it is practical to try and eat the elephant, I mean , learn ITSM 7, in one whole swoop. You need to learn the various facets that will impact your fielding of the product. For example, the notification system as it applies to incident. it is 10 or so forms and a whole bunch of workflow, but at least it is possible. IMO dev is useless. MARS is much better, but mostly a dead product. It seems that time is what it takes to crack it. Tools are helpful, but alone they will not tell you what you need to know to use the product. There is no silver bullet. Stop looking for one and take the time to learn the product systematically. I predict that Performace will eventually kill ITSM 7. It is slugish running on a 64bit 8gb, 8 way apps server with a 64 bit, 8gb ram 8 way sql server 2005 backend. Oh yea, it is 95% OOTB. Any performace advice? Venturing another observation, ITSM 7 (aspects) is very much based on old techniques. Who uses pagers anymore, so why base the bulk of your notification engine on a pager interface or the notifier tool! Agh. Ok so much for the rant.. John Rosquist ----- Original Message ---- From: Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, September 12, 2007 2:18:51 PM Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Yes. Funny you say that--my colleague and I were just commenting on that fact last week. True Remedy developers are a dying breed... -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Wednesday, September 12, 2007 1:17 PM To: [email protected] Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR Suite? No logging doesn't count. Anyone working with ITSM is no longer considered a developer - now they are a "configurator." drew On Wed, 12 Sep 2007, Kaiser Norm E CIV USAF 96 CS/SCCE wrote: > I tend to agree both with Gary and with Rabi. Remedy has completely > gotten away from its original premise--Rapid Application Development > that can be done by non-Software Engineers. Now BMC is using its > "simple" point and click development tool to build "enterprise > management suites" that cause the developer to do the clickety-click > clickety-click clickety-click that Rabi described. ITSM 7 is so > monstrous, it's impossible to reverse engineer, which was, at one point > in time, one of Remedy's hallmarks. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L Contr > OC-ALC/ITMA > Sent: Wednesday, September 12, 2007 12:59 PM > To: [email protected] > Subject: Re: How you you guys analyze ITSM 7 code? Dev Plus? Master AR > Suite? No logging doesn't count. > > I think that ITSM 7 was purposefully designed this way, you know, > security through obscurity? If they make it so complicated that no one > will dare go near it, then the don't have as many support calls from > people breaking it. > > Plus, this works well for the consultants, who are very well trained and > tailored specifically for ITSM, unlike a lot of the full-timers who have > other things than ITSM to worry about. > > I've not really gotten to look at ITSM, but just by reading the buzz on > the list, it sounds like they really did a spectacular job at building a > bird's nest. I wonder how they were able to make it so complicated and > get it to work (sort of)? > > I'm sure that one of these days, I'll most likely have the privilege (!) > of working with ITSM. I just hope that by then someone would have made > an "ITSM 7 for Dummies" book! > > Some consulting company out there really should do that, but that might > end up costing them some business. > > Thanks, > > > Gary Opela, Jr > > Sr. Remedy Developer > > Leader Communications, Inc. > > 405 736 3211 > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________________ Shape Yahoo! in your own image. Join our Network Research Panel today! http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
