Tom, There are no consequences as far as I know. Their (Remedy's) offered "service levels" have more to do with "what you pay for" (when/if they will answer the phone/email) than when/if they will resolve your issue. So the Service Contract has more to do with the Service that they will provide, than a "Service Level Agreement" with the customer.
However, I can not comment on the rest of the BMC products. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/17/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > ** > Actually Susan, if you stop using their products all together you can once > again participate in the capitalist system. BTW... what are BMC's > consequences for failing to meet the service levels of our support > contracts? > > Best Regards, > Tom _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
