You'd think they'd realize that a lot of us WILL NOT use the installer as we have necessary customization to base forms. If they would only spend a bit of time in making a binary only installer, would make life so much easier.
Dylan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Friday, September 21, 2007 9:31 AM To: [email protected] Subject: Re: Quick upgrade question about v6.3 patch 22 (Solaris/Sybase) FYI: The BMC answer is .... " The arupsyb file is part of the installer and is used during install of AR Server. It is not part of the AR Server install files, libraries or binaries. You therefore do not need to do anything with this file if you are patching with files instead of the installer. A defect was previously opened to remove this file from our documentation. Our recommendation though, is still to run the installer to apply the patch as this will take care of installing all the necessary files. " So apparently that defect was not resolved between then and now. And I got the privilege of wasting more of my time with long known (9 months old) BMC problems. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote: > My ticket was way back in January with Patch 20 for 6.3 on Solaris. > Not sure I every saw it in the documentation which was why I > questioned it. Alfred picked it up as a file distribution bug with in > an hour or two after I submitted the ticket. > > Dave > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black > Sent: Friday, September 21, 2007 9:40 AM > To: [email protected] > Subject: Re: Quick upgrade question about v6.3 patch 22 > (Solaris/Sybase) > > Dave, > > Thanks... I will assume there is a doc bug and a file distribution bug > and I can proceed with the cutover to the new patch without that file. > (I really wonder why they did not remove that "extra" file by now > too... Hum...) > > Thanks for checking on that for me. > > However, I have already submitted a ticket too. Let's see if BMC can > find your ticket and give me the same answer. :) > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > On 9/21/07, Shellman, David <[EMAIL PROTECTED]> wrote: > > Carey, > > > > Here's the reply I got from Support back in January concerning one > > of the patches and the files. > > > > "The arupora file is a special file for the upgrade of the database > and > > is not intended to be used from the command line. This was > > inadvertently added to the file in the bin directory." > > > > Dave > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > ______________________________________________________________________ > _________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
