Definitely good advice. One of the most important things to remember is to set expectations early. Don't tell the client that you can have it finished before you think you can. Most clients that I have come across understand that they just spent a lot of cash on a system that they want to have configured correctly and they are willing to wait longer to ensure that it is done correctly. Seth
________________________________ From: Action Request System discussion list(ARSList) on behalf of Wheeler, Dylan Sent: Thu 10/4/2007 3:56 PM To: [email protected] Subject: Re: ARS Implementation team - how many? A saying my friend uses when he's dealing with customers on scooter work, seems to fit most anything. You have 3 options 1. Fast 2. Cheap 3. Reliable Pick 2 :) As to the original question, there's just too many variables to say without details. The amount of customization, timeline, number of end users, etc. With my company, there's 1 1/2 of us and a lot of heavy customization to the 5.5 ITSM, but it needs to be reliable, so it's taking us a while. They aren't in a rush though so it's cool. Dylan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye Sent: Thursday, October 04, 2007 12:36 PM To: [email protected] Subject: Re: ARS Implementation team - how many? In such a competitive market, there is almost always someone who will do it faster, cheaper and with less people (doesn't mean that the quality of the end product will be better). Rick is correct though. If the customer wants it done in two weeks vs. two months or wants a vanilla install and config vs. a customized solution, the numbers and prices can change dramatically. Seth ________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Thu 10/4/2007 3:11 PM To: [email protected] Subject: Re: ARS Implementation team - how many? ** Well, that depends on the timeline involved, as I'm sure you know, as well as a number of things like the scope of work. Without knowing the scope (i.e. what is involved in "configuring"), I could only guess at the proper time and resource requirements. Rick On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote: Hi everyone, I'm currently working on an implementation of ars7 where I am soley resposnsible for setting up and configuring Service Desk, Incident ,problem. change and configuration management. It's been a tough and grueling job with very little thanks from the support teams (not to mention minimal input) who are using it. I'm just curious, what is normal with an implementation in terms of headcount? how many people typically work on an implementation of the whole itsm suite? ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
