When you're in a bad situation, sometimes its just best to cut your losses and move on. In your case, I'd recommend sticking it out a little longer, if you're interested in working with Remedy. Remedy professionals are in short supply, so if its something you like, a good career path. This is your foot in the door for getting hired as a Remedy professional. Being able to put down on your resume that you were involve with implementing ITSM 7 Suite for XYZ company is huge.
Its sad they drop a ton of cash on purchasing ITSM, maintenance, hardware, consulting, and skip on training you properly. They're setting you up for failure. I recommend that you persist in requesting training so you can adequately support the system. Ultimately, you need to figure out what's in your best interest and weigh the pros and cons of staying/moving on. Luck with whatever you decide. Ben Cantatore Remedy Administrator Avon (914) 935-2946 Ri Mez <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/04/2007 04:24 PM Please respond to [email protected] To [email protected] cc Subject Re: ARS Implementation team - how many? the first phase (which is finally in freeze) is exactly the 3 areas you listed. the vendor installed a vanilla system (no data imports, no customizations). Everything else (foundation data, basic sla, minor customizations) was done by me. The pm (both vendor and internal) were non existent. No coder. I've learned a lot so far but I'm ready to move on now. I still have had no BMC Training whatsoever (and they tell me now that it's not in the budget). I'm really nervous about the next phase - change and problem (possibly full slm). Anyway thanks for the feedback. It's nice to hear from people who know something about ars. Howard Richter wrote: > Lets say your installing ServiceDesk 7, SLM, Requestor and Incident. > > > > With no data migration and limited customizations, I would say you would > need 3 people. > > > > One a pm, who would also translate how the system works to management. > > One a Application admin, to work on the setup of the system > > And the last person, you will need a coder. > > > > The Pm needs to also be as coder, but one that can do the translations > needed for upper management. > > > > Howard > > > On 10/4/07, Rick Cook <[EMAIL PROTECTED]> wrote: > > > > ** Well, that depends on the timeline involved, as I'm sure you know, as > > well as a number of things like the scope of work. Without knowing the > > scope (i.e. what is involved in "configuring"), I could only guess at the > > proper time and resource requirements. > > > > Rick > > > > On 10/4/07, Ri Mez <[EMAIL PROTECTED]> wrote: > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
