OK, so now you're concerned about the parent-child relationship of groups within Remedy itself. That is, if you put someone in the Network group, he should automatically also become a member of the GETS group?
If yes, just do that with a filter that runs against the User form. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason Sent: Thursday, October 11, 2007 2:50 PM To: [email protected] Subject: Re: Remedy and Nested groups in Active Directory Norm, Rick, Thanks for the sharing! I will give this approach a good try. The key concern is, if a group be a member of another group, in remedy. Jason Niu Sr. Remedy System Engineer Remedy System & Operation -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Tuesday, October 09, 2007 5:22 PM To: [email protected] Subject: Re: [ARSLIST] Remedy and Nested groups in Active Directory One thing you can do is create a vendor form to the User schema of your AD--if you haven't already. Then, one of the attributes available to you is the memberOf attribute. This will list all the groups the user is a member of. Next, create the corresponding groups in Remedy to match those in the AD. Next, you should be able to create an escalation that creates accounts from the vendor form. Parse the value in memberOf to populate the appropriate Remedy groups (GETS, Network, Windows Engineering, etc.). Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason Sent: Tuesday, October 09, 2007 4:06 PM To: [email protected] Subject: Remedy and Nested groups in Active Directory We would like to use our Active Directory gro Hi there, We would like to use our Active Directory group information in remedy. In AD, group are nested. For example, GETS - is a parent group; Network, Windows Engineering, Unix Engineering are members of GETS, and they are groups, not individual. Each of the 3 groups above has 5 members. We want remedy to be able to sync with AD on these configurations. Is it possible? Other options? Thanks, Jason Niu Remedy System & Operation GETS - Enterprise Systems Management -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Tuesday, October 09, 2007 4:50 PM To: [email protected] Subject: Re: [ARSLIST] Internet Explorer 5.01 - MidTier 6.3 > My best suggestion is to install firefox. Although do keep in mind that FireFox wasn't officially added to the AR System compatibility matrix until 7.0.00... -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, October 09, 2007 1:35 PM To: [email protected] Subject: Re: Internet Explorer 5.01 - MidTier 6.3 Eric, My best suggestion is to install firefox. I would be surprised if the users version of Windows would not support it. And I would be even more surprised if installing FireFox would break any other applications/functionality that they are still clinging to IE 5.01. Sure there are costs to install a browser. And you could look at installing the User Tool if you wanted to instead. And yes the users would need to use the "right client" for the "right application" but I think it should work ok. However, the short answer is, if it is not supported (and/or does not work) then I doubt that there is anything that any one (other than BMC) could do to fix that. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/9/07, Eric Cleereman (IT) <[EMAIL PROTECTED]> wrote: > ** > Hi All, > > I have a home grown interface which grants a large number of our users > read access to specific details from their help desk cases, related > part orders, etc. They do this using Mid-Tier 6.3. These users have > IE5.5 or higher. I know the compatibility matrix says IE6 or higher > with Mid-Tier 6.3, but we've not had any issues. > > Here's my problem: Management now would like to deploy this interface > to a number of users we have who only have IE5.01. This does not > work. There many Object Expected errors, and the page never fully loads. > > Does anyone know of a cheap (or free) solution which allows access via > Mid-Tier for IE5? > > Eric Cleereman ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. 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