Hi If you are setting row level access permissions, and the person who makes the update is not a member of the permission group being set, they will not have access to the ticket after the update - this results in the error you report.
If this is happening on ticket create, you either need to live with it or add Submitter permissions to the Request ID field. That way the submitter will always have access to tickets they created and you will not get this error (but they may be able to access tickets you don't want them to - your choice). If this happens during a modify operation, try making the change through a push fields operation from a console, rather than directly on the ticket. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ramakanthvarma bhupathiraju Sent: Tuesday, October 16, 2007 10:00 AM To: [email protected] Subject: Getting ARERR:302 Entry does not exist in the database, when trying to create/modify the ticket Hi, We are on ARS: 6.03.00 patch 012. we are trying to implement the group level permissions based on the data in the Assigned to Group field in the helpdesk form. it is throwing ARERR:302 Entry does not exist in the database ,when trying to create/modify the ticket. the ticket is getting saved but at the same time this error is coming which should not happen. Any fix on this would be helpful. Thanks and regards, Bh.Ramakanth Varma ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
