Varma, As others have hinted at.....
The general "Create operation" in the packaged clients are approximately as follows: 1) Display the form in "Create" mode for the user to see it. 2) The user updates the local screen. 3) The user clicks "Save". 4) Data sent to the Application server. 5) Data sent to the DB. 6) Application server returns "status" of the update to the client. However it is common for the application to also "auto open" a record that was just created. Which can lead to the same behavior (Step 7) that you see in the Modify case described below. The general "Modify operation" in the packaged clients are approximately as follows: 1) Display the form in "Modify" mode and fetch the record for the user to see it. 2) The user updates the local screen. 3) The user clicks "Save". 4) Data sent to the Application server. 5) Data sent to the DB. 6) Application server returns "status" of the update to the client. 7) If status = "Ok" then the client fetches the record for the user to see it. The problem you are describing appears to happen in Step 7. If you add $USER$ to the field 112 value then this should be avoided for that user. However, that might be an unwanted effect in some security cases. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/16/07, ramakanthvarma bhupathiraju <[EMAIL PROTECTED]> wrote: > Hi, > > We are on ARS: 6.03.00 patch 012. > > we are trying to implement the group level permissions based on the > data in the Assigned to Group field in the helpdesk form. it is > throwing ARERR:302 Entry does not exist in the database ,when trying > to create/modify the ticket. the ticket is getting saved but at the > same time this error is coming which should not happen. > > Any fix on this would be helpful. > > Thanks and regards, > Bh.Ramakanth Varma _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
