I think she is talking about integration between Remedy and the telephony system. A high level description would be: When a call is received, it passes the phone number to Remedy, Remedy compares the phone number and fills in the person info within the ticket before the tech even picks up the phone. Seth
________________________________ From: Action Request System discussion list(ARSList) on behalf of Andrew Hicox Sent: Fri 10/19/2007 9:44 AM To: [email protected] Subject: Re: Screen Pop/CTI/IVR ** Am I the only one who doesn't know what a "screen pop" is ? Certainly you can't be talking about a pop-up window. Maybe lightbox.js kind of stuff? -A On Oct 19, 2007, at 8:13 AM, Betina Lose wrote: ** Dear WARUG Listers - Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops (also used in context of computer telephony integration (CTI) and/or interactive voice response (IVR)). If you are currently doing it, please share with me, in general terms, how you did it. Did you buy a vendor product or do it yourself. If you went w/ a vendor, which one. If you did it yourself, how. If you are a vendor who provides such a product, please let me know. If you are a vendor who provides such services, please let me know. Thank you in advance. I appreciate the info. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
