We are on 6.3 and doing screen pops with Cisco Call Manager. Nothing but a simple run macro
Doug ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Betina Lose Sent: Friday, October 19, 2007 9:14 AM To: [email protected] Subject: Screen Pop/CTI/IVR Dear WARUG Listers - Who's doing 'screen pop' with Remedy? I'm researching how to do screen pops (also used in context of computer telephony integration (CTI) and/or interactive voice response (IVR)). If you are currently doing it, please share with me, in general terms, how you did it. Did you buy a vendor product or do it yourself. If you went w/ a vendor, which one. If you did it yourself, how. If you are a vendor who provides such a product, please let me know. If you are a vendor who provides such services, please let me know. Thank you in advance. I appreciate the info. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org __20060125_______________________This posting was submitted with HTML in it___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
