Betina is referring to an integration for call centers where as someone
calls into the help desk, the caller id information is passed into
Remedy so the technician doesn't have to ask the user who they are and
key in any Requestor information.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Friday, October 19, 2007 8:45 AM
To: [email protected]
Subject: Re: Screen Pop/CTI/IVR
** Am I the only one who doesn't know what a "screen pop" is ?
Certainly you can't be talking about a pop-up window.
Maybe lightbox.js kind of stuff?
-A
On Oct 19, 2007, at 8:13 AM, Betina Lose wrote:
**
Dear WARUG Listers -
Who's doing 'screen pop' with Remedy? I'm researching
how to do screen pops (also used in context of computer telephony
integration (CTI) and/or interactive voice response (IVR)).
If you are currently doing it, please share with me, in
general terms, how you did it. Did you buy a vendor product or do it
yourself. If you went w/ a vendor, which one. If you did it yourself,
how.
If you are a vendor who provides such a product, please
let me know. If you are a vendor who provides such services, please let
me know.
Thank you in advance. I appreciate the info.
--BL
____________________________________________________
Betina Lose, President/Software Engineer
Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)
Bleeding Edge Technologies, LLC
18411 Kingsmill Street
Leesburg, VA 20176
Chairperson, WARUG
www.warug.org
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