We have been doing a screen-pop since version ars 3.2. I think our
vendor was Unity, but all they did was execute a runmacro we created
when a HD analyst added a call. All the macro did was use the empoyee id
enter in the phone system and the macro opened a submit window with the
employee ID and then an active link would fire to populate the required
fields
*Rocky*
Rocky Rockwell
eMA Team – Remedy Developer
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Ph#1: 214-567-8874
Ph#2: 325-884-1263
Betina Lose wrote:
**
Dear WARUG Listers –
Who’s doing ‘screen pop’ with Remedy? I’m researching how to do
screen pops (also used in context of computer telephony integration
(CTI) and/or interactive voice response (IVR)).
If you are currently doing it, please share with me, in general terms,
how you did it. Did you buy a vendor product or do it yourself. If
you went w/ a vendor, which one. If you did it yourself, how.
If you are a vendor who provides such a product, please let me know.
If you are a vendor who provides such services, please let me know.
Thank you in advance. I appreciate the info.
--BL
*____________________________________________________*
*Betina Lose, *President/Software Engineer
Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0)
/Bleeding Edge Technologies, LLC**/
18411 Kingsmill Street
Leesburg, VA 20176
Chairperson, WARUG
www.warug.org
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