I would vote for the "Create and expose" a web-service to handle this.
That is making use of the system correctly. On 10/31/07, Michiel Beijen <[EMAIL PROTECTED]> wrote: > > Hi Dan, > is it Remedy XML or just some kind of XML message? > You can submit emails into remedy in an XML'ish format; but there are > no methods to translate XML in a certain format into a format Remedy > will understand, you cannot use XSLT or so on incoming emails. > > What you can do is * send messages to a designated email box > * retrieve the messages with a script (perl, .net, java whatever) > * parse the XML in this script and submit into remedy using the API. > > Other scenario: > * Set mailbox action to None (Email Action, on Advanced tab of AR > System Mailbox Configuration form). > * Write workflow with filters to parse the content of the XML; you'll > have to work with REPLACE() and stuff. > > Other scenario: > * just do not use email as a transport mechanism, but use API > integration or a web service over SOAP.... > > I guess it would be a good idea to log an RFE for translating incoming > XML email messages into something Remedy can handle. > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On 10/31/07, Dan Robson <[EMAIL PROTECTED]> wrote: > > ** > > > > Hello, does anyone know a way to parse and incoming email with XML in > the > > body to do a submit to a form? > > > > ARS Version 7.0.1 patch 2 > > > > > > Thanks.... > > __________________________________________________ > > Do You Yahoo!? > > Tired of spam? Yahoo! Mail has the best spam protection around > > http://mail.yahoo.com __20060125_______________________This > > posting was submitted with HTML in it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
