Dan, To expand a bit on what others said about "writing custom workflow"....
I think a Filter Plugin is your best approach. It should allow you to decrypt and process the XML to your hearts content. ( Real C or Java programming is required. However the Java version is not so hard, if you know anything about Java. :) ) FWIW: I have had a good deal of success using the Java Scripting plugin that actually uses a scripted approach to running Java code. (Dynamically compiles the code then runs it.) So the code stays in an ARS form and it fetched with a set field operation then passed out to the plugin for execution. I am sure that there is some overhead in doing things this way, but it might work well for you. Or you can go write a "static" Plugin that is totally compiled to. I just think that takes more effort in the < v7.1 ARS servers than it should, well, when you want to write the Plugin in Java. ( I have yet to write a v7.1 Filter Plugin in Java, but I look forward to it. :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
