Is email the only way to through your firewall? Do you have FTP capabilities for them to PUT or you to GET the XML file then parse it with normal utilities? Just a suggestion.
Thanks, Steve On 10/31/07, Dan Robson <[EMAIL PROTECTED]> wrote: > > ** Michiel, thanks for the suggestions. Unfortunately it is just regular > XML coming from another network that cannot use the API or web services. It > has to come into our network as an encrypted email and then we need to > figure out a way to parse it to get Remedy to map the fields to create a > record. > > Thanks again. > > /Dan > > > ----- Original Message ---- > From: Michiel Beijen <[EMAIL PROTECTED]> > To: [email protected] > Sent: Wednesday, October 31, 2007 11:38:32 AM > Subject: Re: XML in an incoming email > > Hi Dan, > is it Remedy XML or just some kind of XML message? > You can submit emails into remedy in an XML'ish format; but there are > no methods to translate XML in a certain format into a format Remedy > will understand, you cannot use XSLT or so on incoming emails. > > What you can do is * send messages to a designated email box > * retrieve the messages with a script (perl, .net, java whatever) > * parse the XML in this script and submit into remedy using the API. > > Other scenario: > * Set mailbox action to None (Email Action, on Advanced tab of AR > System Mailbox Configuration form). > * Write workflow with filters to parse the content of the XML; you'll > have to work with REPLACE() and stuff. > > Other scenario: > * just do not use email as a transport mechanism, but use API > integration or a web service over SOAP.... > > I guess it would be a good idea to log an RFE for translating incoming > XML email messages into something Remedy can handle. > > -- > Met vriendelijke groet / Kind regards > Michiel Beijen > ______________________________________________________ > MANSOLUTIONS > Energieweg 60-62 > 3771 NA Barneveld > The Netherlands > Tel. +31-(0)612968592 > Mail [EMAIL PROTECTED] > Internet http://bsm.mansolutions.nl > > > On 10/31/07, Dan Robson <[EMAIL PROTECTED]> wrote: > > ** > > > > Hello, does anyone know a way to parse and incoming email with XML in > the > > body to do a submit to a form? > > > > ARS Version 7.0.1 patch 2 > > > > > > Thanks.... > > __________________________________________________ > > Do You Yahoo!? > > Tired of spam? Yahoo! Mail has the best spam protection around > > http://mail.yahoo.com __20060125_______________________This > > posting was submitted with HTML in it___ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > > > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
