Respected Sir, As they say, live and let others live, you are happy with your job let them also earn some money. For me, the support has been able to answer all my queries, though for most of the time it is delayed, thanx to lord that I never raised any ticket for my production server.
I also fail to understand the knowledge difference between us and the support people as both of us have to refer to the manuals and RKM, but atleast we get the resolution. I got three support feedback survey till date and one I have marked as satisfactory and rest two not satisfactory. Lets see if we have any improvement?? On 11/6/07, T. Dee <[EMAIL PROTECTED]> wrote: > > I find the hardest thing with support is the language barrier. The > support > staff are very nice, but the language barrier does make it difficult. > > Don't know why Remedy had to outsource. > > > > --------------------------------- > Does anyone find it as annoying as I do that when you submit a ticket to > Support, you almost always get a request back that asks these questions? > > What Remedy products are you using? Version and patch > levels? > What is your system environment, OS, DB, etc,? > > > When you submit a ticket, you select the server and along with it what is > installed on it. How hard it is for them to look?? Granted, I normally > think > ahead and put it in my ticket. This time I didn't. > Grrrrrrr. > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > -- Regards Rahul _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
