Seems I'm the only one that think the support has been better since they moved support to India. I also think most of the european does not see any language barries, since both does not have the same first language. But it also seems that BMC support has got better tools to retreive information from the rest of the organisation.
After the Userworld I have got some contacts with the engineers (Bob rememberd me from RUG in Sorrento some years ago), and if support does not do their job, the engineers will get the core dump files in their mailboxes :-) -- Jarl On Nov 6, 2007 6:51 PM, T. Dee <[EMAIL PROTECTED]> wrote: > I find the hardest thing with support is the language barrier. The support > staff are very nice, but the language barrier does make it difficult. > > Don't know why Remedy had to outsource. > > > > --------------------------------- > Does anyone find it as annoying as I do that when you submit a ticket to > Support, you almost always get a request back that asks these questions? > > What Remedy products are you using? Version and patch > levels? > What is your system environment, OS, DB, etc,? > > > When you submit a ticket, you select the server and along with it what is > installed on it. How hard it is for them to look?? Granted, I normally think > ahead and put it in my ticket. This time I didn't. > Grrrrrrr. > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
